Returns

I am not happy with my purchase, can I return it?

Yes! We offer a 7 day return policy on all items bought from us. We will refund any item in full in the form of a voucher that you can spend on jewelleryexperience.co.za, less shipping (the initial shipping fee for the delivery of your order to you if there was one plus the R100 courier collection fee) if it is returned within 7 days from date of delivery, and has not been customised or damaged in any way. We will arrange the collection of your return on your behalf at a R100 collection fee.

No returns will be facilitated for an item which has been custom made, engraved or ordered for a customer as a once off. Please note that a returns fee may apply.

Can I exchange my order instead?

Of course! You are welcome to exchange your order for another item/s of the same value. Should you choose an item/s of a lesser value, you will be credited with a store voucher to spend on jewelleryexperience.co.za or if you choose an item/s of greater value, you will be required to pay in the difference. Please note that there is a R200 Exchange Fee to cover collection and delivery courier costs as we will arrange the collection and delivery on your behalf.

To initiate a return, please get in touch via email or WhatsApp or a phone call.